Privacy policy

Big Pantry

Privacy Policy

www.bigpantry.in

Introduction

Welcome to Big Pantry, brought to you by Vimal Agro Products Pvt. Ltd. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.bigpantry.in and make purchases through our platform.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site. By using Big Pantry, you consent to the data practices described in this statement.

1. Information We Collect

We may collect the following categories of information:

1.1 Personal Information You Provide

• Full name, email address, phone number, and date of birth
• Billing address, shipping address, and other delivery details
• Payment information (processed securely through our payment gateway; we do not store card details)
• Account login credentials (username and password)
• Communications you send us, including customer support enquiries and feedback

1.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address, browser type, and operating system
• Pages visited, time spent on each page, and referring URLs
• Clickstream data and search terms used on our site
• Device identifiers and cookie data

1.3 Information from Third Parties

We may receive information about you from third parties such as social media platforms, analytics providers, and payment processors, to the extent permitted by applicable law.

2. How We Use Your Information

Big Pantry uses your information for the following purposes:

• Processing and fulfilling your orders, including shipping and delivery updates
• Managing your account and providing customer support
• Sending order confirmations, invoices, and transactional communications
• Personalising your shopping experience and recommending products
• Sending promotional emails, offers, and newsletters (only if you have opted in)
• Improving our website, products, and services through analytics
• Detecting, preventing, and addressing fraud or security issues
• Complying with our legal obligations under Indian law, including the Information Technology Act, 2000

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties for their own marketing purposes. We may share your information only in the following circumstances:

3.1 Service Providers

We work with trusted third-party service providers who assist us in operating our website and fulfilling orders. These include logistics and courier partners, payment gateway processors, email and SMS service providers, cloud hosting platforms (e.g., Shopify), and analytics and marketing tools. These partners are contractually bound to protect your data and may only use it for the specific services they provide to us.

3.2 Legal Requirements

We may disclose your information when required to do so by law, court order, or government authority, or when we believe disclosure is necessary to protect the rights, property, or safety of Big Pantry, our customers, or the public.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections described herein.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences, keep you logged in, and understand how you interact with our site.

We use the following types of cookies:

• Essential Cookies – Required for the website to function, such as managing your shopping cart and login session.
• Analytics Cookies – Help us understand visitor behaviour and improve our website (e.g., Google Analytics).
• Marketing Cookies – Used to deliver relevant advertisements and track campaign effectiveness.
• Preference Cookies – Remember your settings and personalisation choices.

You may disable cookies through your browser settings; however, doing so may affect the functionality of certain features on our website.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Order records are generally retained for a minimum of 7 years for accounting and tax compliance purposes under Indian law. You may request deletion of your account at any time by contacting us at sales@vimalagro.com.

6. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our website is hosted on Shopify, which maintains PCI-DSS compliance for payment security. While we take reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to use a strong, unique password for your account and to notify us immediately if you suspect any unauthorised use of your account.

7. Your Rights

As a customer of Big Pantry, you have the following rights regarding your personal data:

• Access – Request a copy of the personal information we hold about you.
• Correction – Request correction of any inaccurate or incomplete information.
• Deletion – Request deletion of your personal data, subject to legal obligations.
• Opt-Out – Unsubscribe from marketing communications at any time via the unsubscribe link in our emails or by contacting us.
• Portability – Request that we transfer your data in a structured, commonly used format.
• Objection – Object to our processing of your personal data in certain circumstances.

To exercise any of these rights, please contact us using the details provided in the Contact Us section below. We will respond to your request within a reasonable timeframe.

8. Third-Party Links

Our website may contain links to third-party websites, including social media platforms such as Facebook and Instagram. These sites operate independently and have their own privacy policies. We are not responsible for the privacy practices of these third-party websites and encourage you to review their policies before providing any personal information.

9. Children's Privacy

Big Pantry's website and services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us immediately and we will take steps to delete such information from our records.

10. Shopify Platform

Our store is built on Shopify Inc. Shopify provides us with the online e-commerce platform that enables us to sell our products to you. Your data may be stored through Shopify's data storage, databases, and the general Shopify application. Shopify stores your data on a secure server behind a firewall. For more information, please review Shopify's Privacy Policy at https://www.shopify.com/legal/privacy.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our website after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Big Pantry (Vimal Agro Products Pvt. Ltd.)

• Website: www.bigpantry.in
• Email: sales@vimalagro.com
• Phone: +91 83473 63859
• WhatsApp: +91 84608 91885

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