Refund policy

Refund & Replacement Policy

Because our products are food items, we cannot accept returns of opened or used products for hygiene and safety reasons. That said, we stand fully behind what we ship.

Damaged, defective or wrong items

If your order arrives damaged, leaking, past its best-before date, or you received the wrong item, contact us within 48 hours of delivery with your order number and clear photos of the product and packaging. We will send a free replacement or issue a full refund — your choice. No need to ship anything back.

Missing items

If an item is missing from your order, let us know within 48 hours of delivery and we will ship the missing item at no cost.

Orders not delivered

If your order is marked delivered but you have not received it, contact us within 72 hours and we will investigate with our courier partner and resolve it with a redelivery or refund.

Refund timelines

Approved refunds are processed to your original payment method within 5–7 business days. For Cash on Delivery orders, refunds are issued via UPI or bank transfer.

Cancellations

Orders can be cancelled free of charge any time before dispatch. Once shipped, an order cannot be cancelled, but the policies above still apply on delivery.

How to reach us

Email sales@vimalagro.com or WhatsApp us at +91 8347363859 — we typically respond within a few hours on business days.